At Rinsed Co, we are a small Australian business and do not offer returns, refunds or exchanges for change of mind, incorrect sizing selected by the customer, or personal preference. Please ensure you carefully check our size guides and product information before placing your order. We will only replace or refund an item if: ● You receive the wrong size to what you ordered. ● You receive the wrong colour or incorrect product. ● Your item arrives with a manufacturing fault or defect. If any of the above applies, please contact us as soon as possible via email or Instagram Direct Message with your order number, a description of the issue, and clear photos where applicable. Once we have reviewed your claim, we will organise a replacement, exchange, or refund where appropriate. We appreciate your understanding and support as a small Australian business.
